• General troubleshooting.
• My child accidentally deleted your app How can I get it back?
• I purchased one of your apps but the download didn't complete. How can I get the app?
• The app isn't making any sound on my iPad.
• Where do I find the phonics setting in FirstWords Apps?
  
  

General Troubleshooting

If you're having trouble with an app misbehaving, you could try some of the following steps:

• Fully quit the app and restart it. With the new multitasking OS, when you quit an app it doesn't really quit. To really quit, double-press the home key to bring up the multitasking bar. Then press and hold down on the app icon. When the icon starts to wiggle, tap the red minus-sign in the upper left. That will fully shut down the app. At that point you can restart it and the problem will often be resolved.
• Shutdown and restart your iPhone, iPod Touch, or iPad
• Delete the app from your iPhone, iPod Touch, or iPad and then add it back, either by syncing with iTunes or downloading it again on your device
  
  

Restoring an App that was Accidentally Deleted

If you download the app again from the same iTunes account you won't be charged a second time by Apple. The download will be free. iTunes will ask for your password before telling you the download is free.

App Download did not Complete

If one of your App Store purchases didn't complete, you should make the purchase again from the same account. Apple will not charge you twice for an iOS app. When you try again, make sure you are at a location with a strong Internet connection. If the download fails a second time, you could try rebooting your iOS device and retrying.

No Sound

The iPad has a physical mute switch above the volume control. Make sure you don't have sound muted. If sound is not muted, follow the steps in general troubleshooting, above.

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